Refund & Return Policy
At Formula 5, customer satisfaction is important to us. However, due to the personal-use and hygiene-sensitive nature of our products, we maintain a strict no-return and no-refund policy.
No Returns or Refunds
All products sold on Formula 5, including:
- Skincare products
- Cosmetic products
- Hair care products
- Wellness products
- Personal hygiene items
- Supplements and capsules
are non-returnable and non-refundable once delivered.
As these products are intended for personal use, we are unable to accept returns due to hygiene, safety, and quality-control reasons.
Non-Returnable Conditions
Returns or exchanges will not be accepted for:
- Opened products
- Used products
- Products with damaged packaging after delivery
- Change of mind
- Preference-related concerns
- Individual product suitability
Customers are encouraged to review product details and ingredient information carefully before placing orders.
Damaged, Defective, or Incorrect Products
In the unlikely event that you receive:
- A damaged product
- A leaking product
- A defective item
- An incorrect product
please contact our support team within 48 hours of delivery with:
- Order number
- Clear images/videos of the package and product
- Description of the issue
After review and verification, Formula 5 may offer an appropriate resolution at its discretion.
Order Cancellation
Orders can only be cancelled before dispatch. Once an order has been shipped, cancellations will not be possible.
Contact Support
For any order-related concerns or assistance, customers may contact our support team through the contact details available on the website.